We offer free international shipping to most countries in Asia Pacific, Europe, and North America. International shipping is fulfilled by Japan Post’s Express Mail Service (EMS) or International ePacket depending on weight and price of the item. Tracking is available through Japan Post’s website, but tracking information might vary depending on your country.
Dresses are sent by EMS, for information on approximate days required for EMS delivery by country, see this table. Wear is sent by ePacket, for information on approximate days required for ePacket delivery by country, see this table. The listed times do not include the time that it takes us to process your order and confirm payment, which usually takes ten business days.
For items out of stock or made-to-order items, please take into account that made-to-order items additionally take three weeks to finish production before being processed and shipped.
If your order does not arrive, is stuck, or seems to be lost, please contact us. In principle, we cannot be held responsible for items lost in transit.
If your country is not available for international shipping, please inquiry with us through our contact form. If you are accessing our website from Japan or intend to ship to a Japanese address, we recommend you to use our Japanese website.