Returns and Refunds

In principle, we do not accept returns or exchanges of items owing to reasons such as “misplaced order”, “size does not fit”, “product differs from picture”, etc.

Please be sure to check the items and their measures in advance before ordering. If you have doubts, contact us before ordering.

We accept returns or exchanges in cases were:

  • The item that arrived differs from the item you ordered.
  • In case of damage, such as when the item is defective or dirty.
In the above cases, please contact us within one week of receiving the item. In case that an exchange is not possible, a refund will be provided.

If your order does not arrive, is stuck, or seems to be lost, please contact us. In principle, we cannot be held responsible for items lost in transit.

We do not accept returns or exchanges under the following circumstances:

  • No contact has been received one week after the item has arrived.
  • The item has been worn besides try on purposes.
  • The item has been damaged or stained by the customer.
  • The item was returned without contacting us first.
These are only guidelines, we understand that every case is different. In case you have any inquiry about an order please contact us.